Thank you for choosing www.plasticgardenpot.com. We hope every customer is satisfied with their purchase of resin and plastic flower pots. If you have any problems with the received goods, please contact us according to the following return and refund policy, and we will do our best to assist you.
- Return Period
You can submit a return request within 30 days of receiving the goods.
Before submitting a return request, please contact us via customer service email and provide:
Order number;
Product information;
Reason for return;
Product photos (if the product is damaged, defective, or has other issues).
Goods returned without confirmation may not be processed normally.
- Return Conditions
To ensure a smooth return, the product must meet the following conditions:
The product is in unused condition;
The product packaging and accessories are as intact as possible;
The product is not damaged due to human use, damage, or improper handling.
We may not be able to accept return requests for products that have been used, altered, or damaged due to customer reasons.
- Product Quality Issues
If you receive a product with any of the following conditions:
The product is damaged;
The wrong product was received;
The product has obvious quality problems;
Please contact us as soon as possible after receiving the product and provide relevant photos or information.
If the issue is confirmed to be a product quality problem, we will provide the following solutions based on the actual situation:
Refund;
Replacement;
Other reasonable solutions.
We will bear the return shipping costs incurred due to product quality issues.
- Returns for Non-Quality Reasons
If you request a return for personal reasons (e.g., incorrect size selection, changed purchasing needs, dislike of the product, etc.):
The product must meet the return conditions;
Return shipping costs will be borne by the customer; Shipping costs incurred on the original order may not be refunded.
Please contact us to confirm the return process before sending the product back.
- Refund Process
After receiving and inspecting the returned product, we will process the refund within 3-5 business days.
The refund will be returned to your original payment method.
Due to varying processing times among different banks and payment institutions, actual arrival of funds may take an additional 3-7 business days.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order enters the processing or shipping process, it may not be possible to cancel it. If the order has already been shipped, please apply for a return according to this policy.